Brighton Minibus Taxis

1.0 By placing a booking with 16-Seater Travel, the customer acknowledges that they have read, understood, and agree to accept the terms and conditions detailed below. In particular, pay regard to the terms regarding the cancellation of your journey. These terms do not affect your rights as a consumer and are in addition to them.

Summary of Terms and Conditions

2.1 Application: These terms apply immediately upon the company's acceptance of a booking. The hirer is responsible for passenger behavior and any additional costs incurred.

2.2 Quotations: Valid for 7 days unless otherwise agreed in writing. Subject to vehicle availability at the time of booking acceptance.

2.3 Payment: Full payment required before the booking unless otherwise agreed. Non-payment may lead to cancellation and forfeiture of any payments made.

2.4 Invoices: Credit accounts must be paid within seven days. Overdue accounts incur interest at 3% above the Bank of England base rate.

2.5 Booking Confirmations and Amendments: Customers must check confirmations for accuracy. Amendments must be confirmed in writing by the company.

2.6 Customer Service: Complaints must be made in writing within seven days post-travel. Disputes to be resolved in court if necessary.

2.7 Additional Charges and Surcharges: Extra costs (e.g., tickets, tolls) are not included in the hire price. Changes to bookings may incur additional charges.

2.8 Vehicle Descriptions: Provided upon request, but actual vehicles may vary.

2.9 Luggage and Passenger Numbers: Accurate information on passengers and luggage must be provided at booking.

2.10 Cancellation by Hirer: Cancellations must be in writing. Charges apply based on the notice period provided.

2.11 Cancellation by Company: Possible due to emergencies or vehicle unavailability. Refunds provided but no liability for inconvenience or loss.

2.12 Journey Planning: Certain events must be disclosed when booking. Stops and routes are to be discussed before travel.

2.13 Force Majeure: Neither party is liable for delays or defaults due to conditions beyond their control (e.g., weather, strikes).

2.14 Notices: No unauthorized posters on vehicles.

2.15 Use of Vehicle: Cannot assume use between journeys unless agreed. Additional charges may apply for late pickups.

2.16 Change of Vehicle: Company may provide alternative or additional vehicles if necessary.

2.17 Route: Determined by the company/driver. Stops made for legal rest breaks.

2.18 Breakdown or Delay: Company is not responsible for delays outside their control.

2.19 Driver’s Hours: Hirer is responsible for adhering to agreed timings.

2.20 Property: Company is not liable for passenger property. Found items are held for 30 days.

2.21 Passenger Conduct: Proper behavior is required. Driver may eject passengers if necessary.

2.22 Consumption of Substances: No alcohol, food, or drugs allowed. Violations lead to penalties.

2.23 Compensation: Limited to the affected part of the journey. Only the highest value issue compensated.

2.24 Limitation of Liability: Liability is limited to the booking value. Excludes certain types of losses.

2.25 Animals: Only assistance dogs are allowed unless agreed otherwise.

2.26 Enforceability: Invalid terms do not affect the rest of the terms.

2.27 English Law: Governed by the laws of England and Wales.

2.28 Privacy: Email registration implies consent to receive marketing information. Details are not shared externally.

2.29 Warning About All Costs: Be aware of all potential costs, which can be found in the detailed terms and conditions below.

Detailed Terms and Conditions

3.1 Application These standard terms and conditions apply whether the agreement is verbal or written and enter into force immediately upon the company accepting a booking. The hirer is responsible for the actions of the passengers and any additional costs incurred.

3.2 Quotations Valid for 7 days unless otherwise agreed. Subject to vehicle availability at the time of booking acceptance.

3.3 Payment Full payment required before the booking unless expressly agreed in writing. Non-payment may lead to cancellation and forfeiture of any payments made. Outstanding monies can be collected from the original payment card. No chargebacks are allowed on card payments.

3.4 Invoices Credit accounts to be paid within seven days. Overdue accounts incur interest at 3% above the Bank of England base rate. Invoice queries must be raised within seven days.

3.5 Booking Confirmations and Amendments Customers must check booking confirmations for accuracy and communicate any discrepancies urgently. Amendments must be confirmed in writing. Verbal amendments are not accepted. Change requests after booking incur a cost of £10.00 per change. Additional charges may apply for booking amendments.

3.6 Customer Service Complaints must be made in writing within seven days post-travel. Remedies are at the discretion of the company's management.

3.7 Additional Charges and Surcharges Extra costs (e.g., tickets, tolls) are not included in the hire price. Changes to bookings may incur additional charges. Surcharges for additional pickups, drop-offs, and comfort breaks: Mileage surcharge based on current rates. £45.00 for the first 20 minutes of a comfort break, £35.00 for each subsequent 15 minutes. Additional pickups/drop-offs cost £12.50 each on both legs. Second driver costs may apply for long journeys. Accommodation costs for the driver, if required, are to be borne by the hirer. Damage to the vehicle incurs a charge. Sickness or spillage charges are £390. Fuel or cost increases may be passed on to the hirer if more than 14 days elapse between quotation and travel.

3.8 Vehicle Descriptions Provided upon request, but actual vehicles may vary.

3.9 Luggage and Passenger Numbers Accurate information on passengers and luggage must be provided at booking. The company is not liable for oversized or overweight luggage. The vehicle must not be overloaded.

3.10 Cancellation by Hirer Cancellations must be in writing. Charges apply based on the notice period: 21+ days before travel: 25% of total order value. 14+ days before travel: 50% of total order value. 7+ days before travel: 75% of total order value. Less than 7 days before travel: all monies forfeited. All deposits are non-refundable. Processing fees and additional costs (e.g., ferry crossings) are non-refundable. Balance due immediately upon cancellation.

3.11 Cancellation by Company Possible due to emergencies or vehicle unavailability. Refunds provided but no liability for inconvenience or loss.

3.12 Journey Planning Certain events must be disclosed when booking. Stops and routes are to be discussed before travel. Additional charges may apply for unscheduled stops: £35.00 for every 30 minutes of waiting time. Surcharge if driver exceeds maximum allowable working hours.

3.13 Force Majeure Neither party is liable for delays or defaults due to conditions beyond their control (e.g., weather, strikes).

3.14 Notices No unauthorized posters on vehicles.

3.15 Use of Vehicle Cannot assume use between journeys unless agreed. Additional charges may apply for late pickups. No luggage may be left on the vehicle unless agreed. Late pickups incur additional costs.

3.16 Change of Vehicle Company may provide alternative or additional vehicles if necessary.

3.17 Route Determined by the company/driver. Stops made for legal rest breaks. No discount for non-shortest routes.

3.18 Breakdown or Delay Company is not responsible for delays outside their control.

3.19 Driver’s Hours Hirer is responsible for adhering to agreed timings. Drivers may need to stop to comply with legal obligations.

3.20 Property Company is not liable for passenger property. Found items held for 30 days.

3.21 Passenger Conduct Proper behavior is required. Driver may eject passengers if necessary.

3.22 Consumption of Substances No alcohol, food, vaping or drugs allowed. Violations lead to penalties: Decontamination/cleaning fee: £390.00. Penalty includes compensation for loss of earnings if subsequent jobs are cancelled.

3.23 Compensation Limited to the affected part of the journey. Only the highest value issue compensated.

3.24 Limitation of Liability Liability is limited to the booking value. Excludes certain types of losses.

3.25 Animals Only assistance dogs are allowed unless agreed otherwise.

3.26 Enforceability Invalid terms do not affect the rest of the terms.

3.27 English Law Governed by the laws of England and Wales.

3.28 Privacy Email registration implies consent to receive marketing information. Details are not shared externally.

List of Costs

4.1 Change Requests: £10.00 per change.

4.2 Comfort Breaks: - £45.00 for the first 20 minutes. - £35.00 for each subsequent 15 minutes or part thereof.

4.3 Additional Pickups/Drop-offs: £12.50 each on both legs.

4.4 Damage to Vehicle: - Sickness or spillage charge, regardless of apparent soilage: £390. - Decontamination/Cleaning Fee for Substance Violations: £390.00.

4.5 Cancellation Charges: - 21+ days before travel: 25% of total order value. - 14+ days before travel: 50% of total order value. - 7+ days before travel: 75% of total order value. - Less than 7 days before travel: all monies forfeited. (if booked within 7 days of journey, then non-refundable)

4.6 Interest on Overdue Accounts: 3% above the Bank of England base rate.

4.7 Excess Waiting Time at Airports: Applies one hour after landing time - £45.00 after 30 minutes. - £95.00 for each subsequent hour or part of.

4.8 Excess Waiting Time: Applies post arranged or sheduled departure time - £45.00 first 15 minutes. - £95.00 for each subsequent hour or part of.